Glocal’s bid to bridge urban-rural healthcare divide

Telemedicine, digital clinics, and digital acute-care hospitals

Glocal’s healthcare delivery model bridges urban-rural divide (Photo: Glocal)

The digital healthcare delivery model of Glocal Healthcare Systems, a technology and process-based healthcare social enterprise, is helping the underprivileged, especially in remote rural regions, by reshaping the way modern and quality healthcare services are delivered and accessed by the most marginalized section of society.

Glocal’s three mutually supportive arms comprising telemedicine, digital clinics, and digital acute-care hospitals make healthcare affordable, accessible, and accountable and, in turn, bridge the social, regional, and economic divide.

Glocal’s impactful interventions have been validated by independent assessments. A study titled “Social Impact of Glocal Healthcare Systemsconducted by Sambodhi Research and Communication involving nearly 500 respondents from the states of Bihar, Odisha, and Madhya Pradesh, says that on three significant parameters of Affordability, Accessibility, and Quality of Care, respondents were highly satisfied and that the Glocal Healthcare delivery model has been spreading through endorsement and positive word of mouth recommendations.

The study also noted that the Glocal Healthcare model strives for the efficient use of adequate healthcare resources to achieve, preserve, and protect individual health and contribute to public health with the realization of Universal Health Care by 2030.

We exist to ensure that healthcare is available to everyone, everywhere, anytime at a price that people and society can afford. To make it happen we use technology and when needed create new technology to transform how healthcare is delivered”, Dr. Sabahat Azim,  founder and chairman of Glocal Healthcare.

Glocal operates 11 multispecialty acute care hospitals in West Bengal, Bihar, Uttar Pradesh, and Odisha, as well as over 700 Primary Care Digital Dispensaries (DDs), mainly in Madhya Pradesh, Odisha, and Gujarat. Its digital facilities have touched the lives of more than a million people in target areas.

The scale of the country’s healthcare challenges can be gauged by the fact that a staggering 39% of the Indian population does not have access to the requisite healthcare services. Delivering quality healthcare becomes a tougher challenge given the sharp urban-rural divide as 75% of healthcare facilities as well as 75% of the doctors’ population reside in urban areas while 68.84% of the national population still lives in rural areas. Covid-19 has further highlighted the gaps in the system and the chasm between urban and rural centers.

India’s doctor-population ratio of 0.62 per 1000 people is also well below the WHO recommended doctor-population ratio of 1:1000. The situation is far dismal in central-eastern Indian states, especially when considering the available facilities within the public sector.

For instance, Bihar has the highest population served per allopathic government doctor (28391 people), followed by Uttar Pradesh (19962), Jharkhand (18518), Madhya Pradesh (16996), Chhattisgarh (15916) and Odisha (12744).

Against this challenging backdrop, Glocal’s end health technologies and processes have cut down operational costs and have enabled it to offer accessible, affordable, and accountable healthcare to the underserved population through telemedicine, digital clinics, and acute care hospitals.

Glocal Healthcare was conferred the Gold (top) Award in two categories – (1) Excellence in Social Initiatives and (2) Digital Innovation in Healthcare, by FICCI in the 14th edition of FICCI Healthcare Excellence Awards (2022) on 11 October 2022.


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